FAQ

  • Where are you located?

    We are located in the Cherry Hills Marketplace at the intersection of University Boulevard and Orchard Road. We are two doors north of Trader Joe’s.

    If you see our location ANYWHERE else, please let us know! We are forever battling the online algorithm to ensure our information is correct.

  • What is your return policy?

    lulu’s ONLY ISSUES STORE CREDIT

    We hope you love your lulu’s purchases, but in the event you wish to return your item(s) – We offer a store credit within 5 days of purchase less all shipping, handling or delivery charges. Items must be returned in perfect condition within 5 days of purchase to be eligible for store credit.

    HOLIDAY / SEASONAL ITEMS

    Please note: ALL SALES ARE FINAL on Holiday & Seasonal Items. Please choose carefully!

  • How does a special / custom order work?

    We require a deposit with the balance due upon receipt of merchandise. All special orders are considered final sale as we have ordered it to your specifications.

  • What is the time frame for custom orders?

    All of our manufacturers are back to normal production times. The majority of our lines will ship in 4-8 weeks. Custom upholstery varies from manufacturer and the availability of yardage, but averages 6-8 weeks.

    Special orders on art is a minimum of 6 weeks +. Art must ship on a pallet to ensure it arrives safely.

  • Do you sell merchandise off the floor?

    We do! Almost everything in the store is available for same day purchase.

    Our showroom features inspirational vignettes that highlight hundreds of different manufacturers, representing a wide range of styles and price points.

    Because we offer same-day purchases off our floor, we are constantly re-designing our showroom and incorporating daily new arrivals.

  • Do you deliver?

    lulu’s does not deliver, but we are happy to help you set up delivery with local companies that we work with on a regular basis. The customer is responsible for scheduling their delivery directly with the companies, as well as paying them directly. lulu’s will provide their contact information only.