Frequently Asked Questions

Interior Design and Store Policy FAQs


Do you know lulu’s, I mean really know lulu’s?  This crazy venture began thirteen years ago as an absolute last resort and miraculously we are still here. 

We would like to think of ourselves as furniture royalty, but in all reality we are furniture schleppers.  We are hustlers true and true and while we dress very poorly, we know a thing or two about beautiful spaces.  We source merchandise from all over the world and treat every piece that comes through our doors as if it were going in our homes, and when it arrives broken, that is exactly where it ends up.

We believe in authenticity and personality.  Our collection covers the gamut of styles, genres, ages and everything in between.  Almost everything in our store is produced by an actual human being, not machines, and we strive to avoid anything and everything that is associated with Amazon!

We are not in this business because we love opening thousands of boxes and think the witch hand look is appealing.  We simply want your home to spark joy.

While it’s baffling to most that we encourage you to take merchandise home and try it, it’s very normal to us.  We also strongly suggest you pay us next month.  You might wonder if this crazy business method throws off our inventory in the system and let me assure you, it does not. 

If we don’t have the item you’re wanting in the store, you’re more than welcome to come to one of our houses, and nine times out of ten, it will probably go home with you.

We prefer to do business transactions and most of our accounting on sticky notes, relying on the ‘trusty old vaults’ (aka our brains) to remember where we placed said sticky note.  We still have a cash register, and a landline and, we handwrite thank you notes.

We are NOT tech savvy, our website is a constant work in progress, (as are our Google, Yelp, Houzz, Instagram and Twitter accounts) but please don’t let that deter you.  We are as old school and unconventional as it comes, and I have a good feeling we’re going to stay that way.

While I just informed you of all the things we’re not, I hope I also conveyed all that we are: we do not take ourselves too seriously, we have extensive history and experience in the furniture industry, we have a good eye, we have realistic aspirations and ideas for ourselves and your homes, we are your neighbors, and we’re grateful to each and every one of you for just walking through our doors.